This refers to the average time to receive

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Which issues are the most important or urgent, and how soon will they be shared with the CEO? This is a question about whether important issues and urgent issues are defined, and whether an internal sharing process is well established according to importance and urgency. You must set your own standards for each business and size of organization so that you can quickly respond to emergency situations. [3] Are openings/changes of important services shared in advance? When is the most difficult time while serving customers? When do I receive a complaint? Of course, it's difficult at that time, but the most difficult thing is when a customer first informs me about a service opening/change that I don't know about. I agree 100% with what CEO Cheon said, ‘If you are hit by an arrow from the front, it hurts, and if you are hit from behind, it feels bad.’ 3. Specific standards and goals to increase visibility.


I work with the mindset of Professor Lee Guk-jong, who performs surgery from a helicopter.” The ultimate Cambodia Phone Number Data goal of operation KPI is to secure visibility. CEO Cheon Se-hee said that the growth rate of startups is different now from when she joined Naver in 2005 and when she joined Woowa Brothers in 2013, and that the moment you try to collect and analyze data, the world has already become a different place. Recently, the importance of quickly understanding the situation of the market, consumers, and organization is increasing, to the extent that it is said that we work with 'the mind of Professor Lee Guk-jong performing surgery from a helicopter.' The third step to completely conquering the operation is to set a specific goal to increase visibility. [1] Average processing time a response when a customer makes an inquiry. Representative Cheon recently visited a customer center, and the moment he entered the quiet office, he realized once again that ‘the era of calls is over.’ This is because online consultations such as chat, which have no waiting time and can respond to multiple people at the same time, have become the trend.




We need to find a way to solve customer problems by investing time and money most rationally. [2] Proportion of inquiries This refers to the volume of customer inquiries compared to the traffic mentioned earlier. When sales rise like crazy, drawing a J curve, the problem we need to worry about is ‘slope’ . The smoother the inquiry volume increase curve, the better the operation can be judged to be. [3] One-stop processing rate This is the rate at which customer needs are resolved with one response. To increase the one-stop processing rate, sufficient authority must be given to the person in charge. A better way than increasing the one-stop processing rate is to provide a ‘user experience that does not require inquiries.’ We should also develop ways to reduce the volume of inquiries by providing easy and convenient services and a website experience that anyone can quickly understand, right? 4. Operators who are good at their work are irreplaceable. “The era will come when operators will run the business.”